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Customer service · Telesales · Visit management

Consumer Goods

The rep has eleven stores to visit and forty minutes of admin per store.

Field execution is where consumer goods margin is won and lost. The agent takes the pre-visit prep and the post-visit paperwork, which is most of what stops a rep from actually selling.

Measured in selling hours returned per rep per week.

Visit management

A briefing before every store: last order, compliance gaps, promotions not executed, and the one product this account under-indexes on.

Telesales

Suggested order lines grounded in this account's history and current stock, so the call is a conversation rather than a recital.

Retail customer service

Order, delivery, and returns handled end to end, with the trade account's contract terms respected automatically.

Start with the assessment.

Three to four weeks, a fixed fee, and an answer we are willing to say out loud — including if the answer is no.