Customer service
Energy & Utilities
On a storm day, volume goes up twenty times and empathy has to stay constant.
Utility service is unusual: it is mostly steady-state, punctuated by events where the queue collapses under weather. An agent absorbs the spike, and — more importantly — knows which callers must be handed to a person immediately.
Built for the worst day of the year, not the average one.
Outage and restoration
Location-aware status, honest estimates, and proactive updates that reduce repeat calls rather than generate them.
Billing and tariff
Usage explained, tariffs compared, and payment plans arranged within an affordability policy the agent cannot override.
Vulnerable-customer routing
Priority service register detection is a hard rule, not a suggestion. Medical dependency, no heat, safety risk — straight to a human, no exceptions.
Also in industries
Financial Services
Agents that can move money have to be built like they can move money.
Read Patient access · Clinical trialsHealthcare & Life Sciences
The agent handles the paperwork so the clinician gets the hour back.
Read Proactive maintenance · Sales agreementsManufacturing
The machine tells you it is about to fail. The agent tells you what to do about it.
ReadStart with the assessment.
Three to four weeks, a fixed fee, and an answer we are willing to say out loud — including if the answer is no.