Service 10
Managed Support & Optimization
Agents drift. Someone has to watch them.
A launched agent is not a finished agent. Your products change, your policies change, and the questions people ask change with them. Left alone, accuracy decays quietly for months before anyone notices. This is the retainer that stops that happening.
Month to month after the first quarter. If we stop earning it, you stop paying it.
Weekly review of failed runs
We read the escalations and the abandoned conversations, not the dashboard averages. The averages always look fine.
Instruction and retrieval tuning
Continuous small corrections, each one regression-tested before it ships.
Coverage expansion
New topics added as the agent earns the right to them, ranked by volume and risk.
Quarterly business review
Deflection, containment, CSAT, cost per resolution, and an honest note on what is not working.
Retainer tiers
- Watch — monitoring, monthly report, incident response
- Tune — everything in Watch, plus continuous optimisation
- Extend — everything in Tune, plus a standing build capacity for new topics
Also in services
Agentforce Strategy & Readiness Assessment
Three weeks to find out whether you are ready, and which agent to build first.
Read Service 02Agent Builder & Custom Agent Development
Topics, actions, instructions, and the unglamorous work of making an agent behave.
Read Service 03Agentic Workflow & Process Design
Redesigning the work, not just automating the version of it you already have.
ReadStart with the assessment.
Three to four weeks, a fixed fee, and an answer we are willing to say out loud — including if the answer is no.