Service 08
Security, Governance & Observability Setup
So that when someone asks what the agent did last Tuesday, there is an answer.
Autonomous systems need the same controls as employees: least privilege, an audit trail, and someone accountable. We put those in before the agent touches a customer, because retrofitting governance to a live agent is an unpleasant way to spend a quarter.
Delivered as a governance pack your risk function can sign, not a diagram.
Least-privilege agent identity
Agents run as a defined user with a permission set that grants exactly the access their actions require.
Trust Layer configuration
Masking, zero retention, toxicity screening, and grounding checks configured and evidenced for your compliance team.
Observability
Every run traced: what was asked, what was retrieved, which action fired, what changed. Exported to your existing SIEM or observability stack.
Change control
Instructions and actions move through the same review and release process as your code. No editing prompts in production.
Also in services
Agentforce Strategy & Readiness Assessment
Three weeks to find out whether you are ready, and which agent to build first.
Read Service 02Agent Builder & Custom Agent Development
Topics, actions, instructions, and the unglamorous work of making an agent behave.
Read Service 03Agentic Workflow & Process Design
Redesigning the work, not just automating the version of it you already have.
ReadStart with the assessment.
Three to four weeks, a fixed fee, and an answer we are willing to say out loud — including if the answer is no.