Service 07
Voice Agents Implementation
Real-time, interruptible, and honest about what it cannot do.
Voice is unforgiving. There is no scrollback, no time to read, and a two-second pause feels like a failure. Building a voice agent is a latency-engineering problem as much as a conversation-design one.
Piloted on one call type — usually order status or appointment scheduling — then widened.
Conversation design for the ear
Short turns, confirmations at the right moments, and graceful recovery when the caller talks over the agent — which they will.
Latency budget
We set a budget per hop — speech, reasoning, retrieval, action — and engineer to it. Anything over the budget gets cached, precomputed, or cut.
Telephony and CCaaS integration
Wired into your existing contact centre so warm transfers carry the full transcript and the customer never starts over.
Fallback to human
The agent knows when it is losing. It hands off before the caller has to ask twice.
Also in services
Agentforce Strategy & Readiness Assessment
Three weeks to find out whether you are ready, and which agent to build first.
Read Service 02Agent Builder & Custom Agent Development
Topics, actions, instructions, and the unglamorous work of making an agent behave.
Read Service 03Agentic Workflow & Process Design
Redesigning the work, not just automating the version of it you already have.
ReadStart with the assessment.
Three to four weeks, a fixed fee, and an answer we are willing to say out loud — including if the answer is no.